I used to go to the big hardware stores. They are big and often hard to get customer service. I have been going to Ace Hardware in Mint Hill more often. The staff is amazing. They greet you as you come in and ask how they can help. They are knowledgeable about most things and usually solve my problems . It reminds me of the olden days before the big home improvement stores. I want to thank the staff at Ace Hardware in Mint Hill for making every visit productive. Keep up the good work.

Pulling out of Ace Hardware with a smile on my face. I had been to 4 stores today and no luck. Ace had the largest selection of screws i've seen in Charlotte. I came in and a very helpful person at the front desk walked me back and began assisting me. He called for assistance, and Aaron showed up. He knew exactly where to look and found my part in a few seconds. He went above and beyond for a twenty cent sale. I told my son to run back in with a couple bucks to say thank you for his help, and he came back and said Aaron declined to take it. I am blown away with the amazing customer service!

Shout out to Nick, the small engine repair person. I took my chainsaw into the store today, and he gave me great advice, showed me the proper way to start the chainsaw, and advised me on the products to buy to keep the chainsaw in good shape. I found him to be very honest, very knowledgeable, and a very nice person. I highly recommend Nick if you need any small engine repairs done. I have been to the store several times to purchase items, and everyone in the store is very polite.